Customer Service Representative

Transition Bike Company

Bellingham, WA, USA

Full time

Customer Relations

{{field.value|getBooleanValue}}

May 19

Transition Bicycle Company is looking for a high energy, positive human to join our customer service team. We prioritize customer service here at Transition and are looking for a person who thoroughly enjoys helping others.

Job Duties:

  • Correspond with end consumers, dealers, and distributors via phone, email, and live chat, answering technical and product questions.
  • Provide a feedback loop to the product development team, addressing any issues seen through warranties or other correspondence.
  • Work with other members of the team to monitor trends and forecast warranty replacement part inventory levels for all products.
  • Spend a few weeks a year on the road assisting with demo events and making connections with both dealers and the end consumers.
  • Help come up with new ways to engage with end consumers for both pre and post sales and work to improve the entire warranty and customer service processes.
  • Help to process warranty claims from the first correspondence to a resolution, working with all customer types and communicating with our factories, prioritizing concise and prompt responses.

Qualifications:

  • Innate desire to help others and be a part of a team that truly puts the customer first
  • Bicycle industry experience and considerably mechanical knowledge is a plus
  • Proficiency with computers and programs such as Excel, Word, Google Docs, Google Drive, etc.
  • Strong self-motivation and resourcefulness
  • Ability to communicate complex or confusing mechanical issues concisely and clearly with all customer types as over the phone, email, chat, and text
  • Organizational skills
  • Excellent follow through
  • Must live in, or be willing to relocate to, Bellingham, WA.

If you think you would contribute to the team and provide customers with a great experience, send in a cover letter explaining your interest in the position and detailing any relevant experiences along with your most recent resume.

Location: Transition headquarters, Bellingham, WA. This is not a remote position.

Job Type: Full Time, Salary + Benefits. Compensation $48,000.

Benefits: Health, dental, and vision insurance, supplemental accident insurance, matching retirement program, discounts on bikes and accessories

Apply for this position Back to job

You must be logged in to to apply to this job.

{{notification.msg}}