Will Call Lead
Title: Will Call Lead
Department: Sales & Customer Service | Retail
Reports To: Retail Sales Manager
Hours Required: Full-time, Non-Exempt
Schedule: Weekends Required
Location: HQ | 1615 Eastridge Ave. Riverside, CA 92507
Jenson USA is an e-commerce cycling retail business. Our purpose is to inspire people to Ride, Experience, and Explore.
We bring our culture to life through our values.
We are focused on a vision to “grow” beyond our limitations.
Summary
Our Retail Team is a primary link between Jenson USA and our customers. This position ensures professional, accurate and timely processing of will-call orders. This role is customer-facing at the will-call desk and handles the transactional side of the will call process. Ideal candidates will have experience in the bicycle industry or a strong passion for cycling. This associate picks orders, solves customer inquiries, fosters relationships with customers and supports the Customer Service team as needed. Jenson USA maintains retail-focused operating hours; Saturday/Sunday work may be regularly scheduled.
Essential Duties and Responsibilities
· Provides Jenson USA customers with exceptional customer service through fulfilling orders and meeting customer needs (Core Value#1 “Customers are Everything. Show them the love!”).
· Demonstrates a true passion for cycling and stay informed on the latest cycling products, technology, and market trends.
· Pick all will call orders for customer pick up.
· Handles escalated customer support issues that arise in the Will-Call Center.
· Handles start/end of day procedures (cash count, physical security, alarm, etc)
· Maintain locker and will call area cleanliness, functionality and report any issues.
· Problem solve customer inquiries by investigating problems, developing solutions, ensuring customer satisfaction.
· Completes inventory transactions and movements with a high level of accuracy.
· Responds to incoming customer email and telephone customer support on an as-needed basis.
· Prepares the Will Call area for normal operations and handle the End of Day procedures.
· Promotes a team environment by collaborating with teammates to meet customer expectations.
· Problem solve customer inquiries by investigating problems, developing solutions, ensuring customer satisfaction.
· Handles visitor badges and guest sign in / out process
· Ability to lift, push, and pull up to 50 pounds.
· Other duties as assigned
Qualifications
· High school diploma or GED equivalent
· Advocates for cycling in the local community
· Strong written and verbal communication skills
· Must be computer literate (browser, email, office applications)
· Energetic, enthusiastic, positive attitude, and committed
· Passionate, friendly, outgoing, eager-to-learn attitude
· Prior sales experience and training preferred
Skills/Abilities
· Adaptability - Demonstrates flexibility with change.
· Proactive Anticipation of Needs – Addresses problems and acts to prevent them. Utilizes analytical skills and broad understanding of the business to effectively interpret needs.
· Communication – Listens to understand the needs; speaks with confidence using clear and concise language, produces well thought-out professional correspondence that is free from grammatical and spelling errors.
· Service Oriented – Interacts professionally with leaders, clients, vendors and team members. Promptly responds to requests with accuracy and a courteous demeanor.
· Team Player – Works as a competent member of the team, willing to provide back-up support for others.
· Computer/Technical Savvy – Is proficient in using standard office equipment. Demonstrates advanced proficiency by adapting to new technology and easily acquiring new technical skills.
Compensation
· The Will Call Lead position starts at $19.00 per hour.
Benefits
We offer a variety of benefits and perks for full-time employees, including:
· 100% Covered Employee Medical Coverage
· Dental and Vision Insurance
· 3 Weeks of Paid Time Off
· 7 Paid Holidays
· Flexible Spending Account
· 401(k) Retirement Plan with Employer Matching
· Supplemental Life Insurance
· Employee Purchase Discount Program
· Professional Growth & Development Opportunities
Jenson USA is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screen and background check.
Jenson USA is committed to Equal Employment Opportunity regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Jenson USA
Our purpose is to inspire people to Ride, Experience, and Explore. We bring our culture to life through our values. We are focused on a vision to “gro...
{{notification.msg}}