Customer Service & Sales Manager

The Lost Co

Bellingham, WA, USA

Full time

$20+ (hourly)


Feb 22

Would you like to work with us at The Lost Co here in Bellingham, Washington? We provide an engaging work environment that is just a short pedal away from miles of world class singletrack and The Lost Co is hiring! Please send your resume to


  • Engage with customers in order to assist them in finding mountain bike parts and accessories to best suit their needs.
  • Manage communication with customers across multiple channels: email, phone, live chat, and some in-person contact.
  • Resolve customer service issues in a timely manner and in a way that both satisfies the customer and builds trust.
  • Communicate with team members to find solutions and alternate means to resolve order or inventory issues.
  • Continue to learn about emerging technologies and trends in the mountain bike industry.
  • Promote sales and use strategic judgment to complete sales in competitive situations.
  • Interact with team members in a positive way to accomplish sales and customer service goals.

Requirements and Qualifications

  • 3+ years of mountain bike industry experience is preferred.
  • Extensive knowledge of mountain bike parts and specs including compatibility, technical knowledge and performance characteristics.
  • Excellent grammar and punctuation skills for use in communicating with customers via email and live chat.
  • Confidence and experience in talking with customers over the phone to help recommend the best parts to upgrade or repair their mountain bike in a manner that works best for their budget and riding style. 
  • Some mechanical experience is a big plus to better help answer technical questions.
  • Excellent organizational skills to stay on top of various customer needs and requests.
  • Experience using Lightspeed and Shopify is a huge plus.
  • A love for bikes!
  • Must live in or be willing to relocate to Bellingham, WA.


This is a full-time position with in-person hours Monday through Friday. Competitive salary DOE starting at a minimum of $20 hourly, along with a flexible schedule during the week. Health, vision and dental insurance benefits are available based on full-time employment. In addition to a fun work environment, we also offer an industry leading employee purchase program for your own mountain bike gear needs.

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