Customer Service & Sales Manager

Would you like to work with us at The Lost Co here in Bellingham, Washington? We provide an engaging work environment that is just a short pedal away from miles of world class singletrack and The Lost Co is hiring! Please send your resume to sales@thelostco.com.

Responsibilities 

• Engage with customers in order to assist them in finding mountain bike parts and accessories to best suit their needs.
• Manage communication with customers across multiple channels: email, phone, live chat, and some in-person contact.
• Resolve customer service issues in a timely manner and in a way that both satisfies the customer and builds trust.
• Communicate with team members to find solutions and alternate means to resolve order or inventory issues.
• Continue to learn about emerging technologies and trends in the mountain bike industry.
• Promote sales and use strategic judgment to complete sales in competitive situations.
• Interact with team members in a positive way to accomplish sales and customer service goals.

Requirements and Qualifications

• 3+ years of mountain bike industry experience is preferred.
• Extensive knowledge of mountain bike parts and specs including compatibility, technical knowledge and performance characteristics.
• Excellent grammar and punctuation skills for use in communicating with customers via email and live chat.
• Confidence and experience in talking with customers over the phone to help recommend the best parts to upgrade or repair their mountain bike in a manner that works best for their budget and riding style. 
• Some mechanical experience is a big plus to better help answer technical questions.
• Excellent organizational skills to stay on top of various customer needs and requests.
• Experience using Lightspeed and Shopify is a huge plus.
• A love for bikes!
• Must live in or be willing to relocate to Bellingham, WA.

Benefits

This is a full-time position with in-person hours Monday through Friday. Competitive salary DOE starting at a minimum of $20 hourly, along with a flexible schedule during the week. Health, vision and dental insurance benefits are available based on full-time employment. In addition to a fun work environment, we also offer an industry leading employee purchase program for your own mountain bike gear needs.