Customer Experience Represenative
Mission Statement: MODERNIZE HOW BIKES MOVE ACROSS THE WORLD,
by creating the world’s first purpose-built logistics platform for cyclists and the cycling industry.
Kitzuma leverages technology to connect people who have bikes with people who want bikes, and to support a network where bikes can move throughout the world efficiently and transparently. To that end, we’ve created an advanced, proprietary, and purpose-built platform to ensure we meet every shipping requirement for our clients, all while ensuring an unparalleled customer experience and representing our client’s interests in the best way possible.
At Kitzuma, delivering amazing customer experiences is at the core of our values. As a Customer Experience Representative, you will work closely with our consumers and clients to ensure we are delivering on our promises and ensuring “new bike day” is an amazing experience.
AREAS OF RESPONSIBILITY
- Manage communication with clients and customers through phone, text, and email
- Support and build relationships with clients
- General administrative duties
- Identifying areas of optimization to support clients and customers
- Problem-solving with operations team
- Operations support
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