Gear Advisor

Jenson USA

Riverside, CA, USA Remote CA, OR, MN only

Full time

$18-22 (hourly)


Jan 12

Title: Gear Advisor (Inside Sales Representative)

Department: Sales & Customer Relations

Reports To: Assistant Sales Manager

Hours Required: Full-time, non-exempt

Location: Hybrid Preferred (1-2 days/wk in office) or Remote (CA, OR, MN only)

We are looking for a bike nerd to serve our customers! Solve technical problems, compatibility issues and help our customers build the bike of their dreams.

Company perks include:

-         100% employee coverage for medical

-         3 weeks’ vacation

-         Employee Purchase Program – get full inventory at cost

-         Access to ride the latest releases in new bike technology via our bike demo program


Starting at $18.00/per hour + Commission Plan

Summary of Primary Functions:

The Gear Advisor builds strong relationships with customers by providing solutions through consultative selling. This role is the primary link between Jenson USA and its customers.

Essential Duties and Responsibilities:

  • Shows our customer the love at every opportunity!
  • Achieves the department’s goals through individual accountability and collaboration with team members, demonstrating a highly motivated attitude.  
  • Remains knowledgeable and up-to-date on industry changes, new products and trends.
  • Use sound judgement in competitive situations to gain market share.
  • Remains accessible in the phone que, responding to incoming calls to promote sales.
  • Manages live chat to promote sales.
  • Builds an immediate rapport with customers via phone, chat, email and text.
  • Engages with and advises customers to determine the gear (product) that best meets the customer’s needs.
  • Develops long-term relationships with customers through follow-up on current and past orders. Anticipates customer’s needs and identifies opportunities for up- and cross-selling.
  • Keeps detailed notes of customer interactions to ensure appropriate follow up and follow through.
  • Responds to customers technical and compatibility questions.
  • Resolves order and inventory problems by investigating data and history, identifying alternate means for filling orders, and notifying managers and customers of resolutions.
  • Resolves escalated issues via telephone, email, and chat in a way that builds trust.
  • Collaborates with the team to achieve monthly, quarterly, and annual sales goals. 
  • Supports team members in the achievement of individual and team goals.
  • Provides guidance and instruction to employees with less bicycle expertise.

Preferred Qualification:                         

·      High School Diploma, or GED equivalent.

·      Strong interest and passion for bicycles

·      Cycling industry or bike shop experience and/or demonstrated sales experience.

·      Self-directed.

·      Highly motivated sales attitude.

·      Exceptional collaborative and team building skills.

·      Strong critical thinking and problem-solving skills.

·      Strong written and verbal communication skills.

·      Proficient with Microsoft Office.  Technically savvy, computer literate to use or learn other software programs.


We offer a variety of benefits and perks for full-time employees, including: 

·      100% Covered Employee Medical Coverage

·      Dental and Vision Insurance

·      3 Weeks of Paid Time Off

·      7 Paid Holidays

·      Employee Purchase Program: Inventory offered at cost to employees

·      Bike Demo Program

·      Flexible Spending Account

·      401(k) Retirement Plan with Employer Matching

·      Supplemental Life Insurance

·      Professional Growth & Development Opportunities

Jenson USA is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screen and background check. 

Jenson USA is committed to Equal Employment Opportunity regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.     

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Jenson USA

Our purpose is to inspire people to Ride, Experience, and Explore. We bring our culture to life through our values. We are focused on a vision to “gro...