E-Bike - After Sales Technical Representative

Giant Bicycle Inc.

Thousand Oaks, CA, USA

Full time

$19-21 (hourly)

Quality Assurance

Jan 6

Position:               E-Bike - After Sales Technical Representative                    

Reports To:          After Sales Manager

Summary:          The E-Bike Tech Rep is responsible for working with Giant Retailers and the Giant Sales Team in order to answer technical questions related to Giant E-Bike Products. This position is also responsible for processing warranty claims and after sales service related orders.

Job Responsibilities:

  • Key contact for all E-bike related support, technical questions, and after-sales requests
  • Handles all phone calls from retailers, consumers, and Account Executives for warranty and technical issues in a timely fashion
  • Uses available inventory to resolve warranty and after sales service issues
  • Returns all e-mail and voicemails in timely fashion
  • Reports quality issues to factory via the Quality Improvement Request process – follows up with factories/manager as needed
  • Assists with processing warranties submitted through the G-Store online warranty module
  • Submits and approves credits as needed
  • Is trained on and able to handle all questions regarding technical information for all Giant, Liv, and Momentum branded bikes produced within the past 4 years
  • Handles warranty returns – inspection and response
  • Assists with reworks and recalls as needed
  • Follow all S.O.P.’s for the department
  • Abide by all company policies and values including coaching employees on how to use these in daily operations

Job Qualifications:· 

  • High technical knowledge of bicycles, particularly in the E-bike category
  • Strong customer service and administrative skills are essential
  • High level computer skills and familiarity with popular application software
  • High level of organizational skills, attention to detail, and a strong work ethic
  • Ability to problem solve and work independently
  • Calm demeanor and positive attitude in the face of challenging situations and conversations
  • Good oral and written communication skills
  • 3 + years bicycle industry experience preferred
  • Outdoor lifestyle interests preferred
  • Full time, non-exempt position
  • Must have own vehicle and valid driver’s license
  • Must be willing to be subject to a thorough background check
  • Must be vaccinated and provide vaccine card

Giant Bicycle, Inc. follows Federal, State, and local guidelines to provide a safe and healthy work environment—including safety protocols to fight the COVID-19 pandemic. All employees at Giant are required to provide proof of COVID-19 vaccination. Requests for exceptions to Giant’s vaccination policy are reviewed for sincerely held religious beliefs or medical/disability reasons.

Qualified candidates, please send your cover letter with a resume to hr@giantbicycle.com


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