Customer Service Assistant

CeramicSpeed Sport Americas

Full time

Boulder, CO, USA

$17—$19 (hourly)

Apr 7

 Customer Service Assistant

CeramicSpeed is a leading high-end brand in the cycling industry. We have a strong brand and are continuously working to improve and strengthen our presence among cycling enthusiasts all over the world. Due to exceptional growth globally, we are now looking for a Customer Service Assistant to support our customers with first class technical support from our Americas division in the Boulder, Colorado office.

The position

As Customer Service Assistant we expect you to work independently within a team-based, diverse, fast-paced environment. You need to have the ability to balance closing sales with customer satisfaction and to explain technical information for end users and wholesale partners.

Your responsibilities will include:

  • Customer Service to both B2C and B2B customers.
  • Answer phone, email and live chat questions regarding compatibility, installation & set-up, benefits & features, warranties, and sales.
  • Technical support for customers, sales reps, and events.
  • Provide customer service and market feedback to the management team.
  • Handle sales orders and warranties.
  • Update our ERP system with customer information.

The Americas office is a small team working independently with their own tasks while constantly coordinating and aligning with each other to make sure no synergies are lost, or no details overlooked.

To become a success in this position, it is important that you enjoy and manage work independently within a collaborative framework. It is important that you pay attention to details, are service-minded and willing to walk an extra mile for a customer.

Your background

We expect that you have the following experience and/or skills:

  • Customer service experience and skills.
  • Well versed in bike componentry and standards.
  • Excellent written and verbal communication skills.
  • Spanish fluency a plus

We offer 

An exciting position in a company with a high growing rate and ambitions. You will be working together with competent and passionate colleagues, in an informal organization. The working place is 100% smoke free.   

Salary range for the position: $17-$19/hr. Benefits include medical, dental and vision insurance, 5 weeks PTO plus holidays and 401(k). Job starts after agreement. Last application day is April 30th, 2021 however interviews are held continuously, thus the position is filled when the right profile is found. Applications, including CV or resume, should be sent via email to job@ceramicspeed.com. If you have any questions regarding the position, you are welcome to contact Shauna Sadow at srs@ceramicspeed.com.

About CeramicSpeed 

CeramicSpeed was established in 2004 and is today one of the world's leading manufacturers of ceramic bearing products and optimized racing chains for the cycling industry. We have more than 15 years of experience in development of bearings, which feature extremely low friction and unmatched lifetime. All our products are handmade in Denmark. 

The products are distributed in more than 50 countries, and we are the only bearing manufacturer that sponsors 4 World Tour Teams. CeramicSpeed is supplier to some of the world's largest bicycle manufacturers. 

The company also includes a branch that manufactures and sells bearings for industrial applications. 

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