Customer Experience Representative

The Pro's Closet

Louisville, CO, USA

Full time

Apr 2

This job is no longer accepting applications.

ABOUT THE PRO’S CLOSET

Are you passionate about cycling and making a difference in the world? So are we.

The Pro’s Closet (TPC) was founded on an obsession with cycling and sustainability. We believe we can make the world a better place by getting more people on bikes, and by repurposing the abundance of high-quality bikes and parts that are already out there. Clearly, a lot of people think like we do because we are experiencing phenomenal growth, and are on the lookout for highly talented, like-minded people who want to take part in our mission: to change the way people buy and sell bikes.


THE ROLE

As a Customer Experience Representative, you bring the personal and engaging customer service of a local bike shop to the online buying experience for our customers. You work closely with consumers, clients and other TPC departments to create an exceptional customer experience, maintaining a positive and helpful attitude. As part of a small, dynamic team, your flexibility and willingness to help play a key part in TPC’s mission to disrupt the bike industry.


AREAS OF RESPONSIBILITY

• Managing the Help Desk and overall communication with customers through email, phone and chat

• Investigating customer/client issues, identifying and implementing solutions

• Assisting customers with product, compatibility and fit questions for our entire online catalog

• Supporting customers through our 'Sell Your Bike' process

• Identifying areas for improvement based on customer feedback

• Working with internal team on customer experience initiatives

• Demonstrating proficiency with our computer systems and software

• Schedule may include weekend hours


WHAT SETS TPC APART

We are committed to building a great company that provides unparalleled customer service. We believe this starts with great people and a great company culture. Each individual has a key role to play in TPC’s success, but we all work as one team dedicated to constant improvement and efficiency. We welcome making mistakes, learning from them, and not making them again. We are driven by internal innovation and accuracy, and “lean” is a guiding principle.


Our structure allows you to take responsibility and shape the company for the better and be recognized for it. From top to bottom, we adhere to core beliefs in transparency and openness. We love to work and play hard, and reap the benefits with high industry wages, company shares, health benefits for employees and spouses, and time to ride our bikes. And there’s much more than that! Come and find out.


If this all sounds good to you, then we want to hear from you!

Requirements


WHAT SETS YOU APART

You have outstanding communication skills and great judgment. You have ideally worked in customer service or retail, providing outstanding service with high standards and outstanding organizational skills. You have strong initiative and are willing to jump right in and make things happen. You are excited to work in a fast-paced environment with a growing company. A passion for the outdoors is a must, as is strong bike and component knowledge with 2-3 years experience working in the bike industry on the retail, service, and/or manufacturer side.


SALARY RATE: 

$17.00 - $21.00 (Plus Quarterly bonus potential)


The Pro’s Closet Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

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The Pro's Closet

Changing the way the world buys and sells bikes and promoting sustainability through the love of cycling.