Desktop Support Specialist

Pivot Cycles

Tempe, AZ, USA

Full time


Jul 13

Job Description:

Tempe, Arizona-based Pivot Cycles seeks a knowledgeable, enthusiastic, and self-sufficient desktop support specialist to join the IT team. The desktop support specialist will work with the IT team to provide technical assistance to computer system end-users on computer hardware, computer software and network devices.


·       In-house and global desktop support

·       Hardware and software maintenance and upgrades

·       Troubleshoot technology issues

·       Enforce cyber security policies

·       Write and maintain IT related procedures


·       Associates degree, equivalent work experience, or certification in IT

·       Possess troubleshooting skills for Windows 10 and experience with basic networking concepts, such as IPv4, DHCP, and DNS

·       Experience managing Active Directory workstations, such as joining a domain and network logon issues

·       Be a self-starter that takes initiative, bringing both interpersonal skills and creative problem-solving skills

·       Willingness to learn, develop, and contribute in a fast-paced environment

·       Excellent communication skills and passion for providing excellent service and support

·       Ability to communicate technical issues and solutions at a high level

·       Highly collaborative and willing to work in a cross functional environment

·       Experience with Microsoft Dynamics Great Plains is a plus

·       Familiarity with mountain bike technology and culture preferred

Driven by our core value of “Welcoming,” Pivot Cycles strives to build a workplace that is inclusive, respectful, and free from unlawful discrimination, whether based on race, color, creed, age, religion, gender, gender identity, gender expression, sexual orientation or any other legally protected characteristics. We recognize that we grow and succeed as a company by embracing and celebrating diverse voices.

Please send resume and cover letter to We look forward to hearing from you!

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Pivot Cycles

Performance Redefined