Chicago, IL, USA

Full time

Customer Relations

May 10

Act as a liaison for SRAM with our sponsored road teams, cyclocross teams, triathletes and gravel athletes.

Support professional race mechanics in the field.


  • Conduct SRAM Product & Marketing liaison activity with professional sponsored team and athletes, including Road, Triathlon Cyclocross from in-the-field and via the SRAM office
  • Support cross-functional activities with SRAM PR/Media, Road Product Development and Dealer Marketing groups
  • Working on strong and long-term relationships with sponsored athletes and customers
  • Create and coordinate SRAM Road product orders from SRAM factory and warehouse locations to team/athlete/end-user
  • Maintain inventory in the Chicago Road Room and ship product to SRAM’s Teams and Athletes
  • Maintain and organize the Chicago road room and storage areas to look professional at all times
  • Generate SRAM quality reports for internal marketing and development groups
  • Training and support for Professional Team Mechanics in the field
  • Close contact with Customer Service concerning product shipments, material flow and prioritization
  • Travel, with out-of-town trips lasting more than one week, can be in excess of 100 days per year and regularly including weekends


  • Minimum 2 years’ experience in the bike industry required
  • Excellent written, verbal, and presentation skills. Proficiency in a second language is a plus
  • Strong bicycle mechanic skills – ability to perform complete assembly of a race bike
  • Proficient computer and software skills, including: Microsoft Office, dedicated shipping software; social media via mobile computing and smart phone platforms

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We believe in the Power of Bicycles and expanding the Potential of Cycling.