Store Associate

Jenson USA

Corona, CA, USA

Full time

Bike Shop

May 3

Reports To: Retail Assistant Manager

Hours Required: Full Time

Department: Retail

Location: Corona Retail Store

Jenson USA is an e-commerce cycling retail business. Our purpose is to inspire people to Ride, Experience, and Explore.

We bring our culture to life through our values.

We are focused on a vision to grow beyond our limitations.


Our Retail Team is a primary link between Jenson USA and our customers. Applicants for this position should have a strong interest and passion for bicycles, as well as prior sales experience inside the bicycle or lifestyle industry or expertise from a similar industry that can be applied to the bicycle industry. Ideal candidates will have experience and training in suggestive selling and solution-based selling, and be adept at fostering ongoing relationships with customers. Jenson USA maintains retail-focused operating hours; Saturday/Sunday work may be regularly scheduled.

Essential Duties and Responsibilities

  • Provides Jenson USA customers with exceptional customer service through selling product and meeting customer needs (Core Value#1 Customers are Everything. Show them the love!).
  • Demonstrates a true passion for cycling and stay informed on the latest cycling products, technology, and market trends.
  • Problem solves customer inquiries by investigating problems, developing solutions, ensuring customer satisfaction.
  • Answers incoming customer inquiries through chat, email, and phone.
  • Possesses the skills to assist customers with basic level technical capabilities (flat tire repair, operate quick release, etc.).
  • Oversees day to day operations of the Corona store.
  • Ensures a clean and inviting shopping experience for Corona store customers.
  • Assists in the coordination of store marketing events.
  • Ability to lift, push, and pull up to 50 pounds.
  • Ability to work an 8-hour shift on feet.
  • Other duties and special projects as the business needs require.


  • High School Diploma or GED equivalent
  • Cycling background and passion
  • Strong verbal and written communication skills
  • Energetic, enthusiastic, positive attitude, and committed
  • Tech savvy skills include Microsoft Office and POS system
  • The ability to work under pressure
  • Results oriented with the ability to prioritize and handle multiple tasks

Preferred Qualifications

  • 1-2 years of sales experience
  • Bicycle Mechanic trade school
  • Prior Bike Shop Experience


  • Adaptability - Demonstrates flexibility with change.
  • Organization Effectively manages time and the workspace. Balances conflicting priorities to manage workflow, ensure completion of essential projects and meets critical deadlines.
  • Proactive Anticipation of Needs Addresses problems and acts to prevent them. Utilizes analytical skills and broad understanding of the business to effectively interpret needs.
  • Communication Listens to understand the needs; speaks with confidence using clear and concise language, produces well thought-out professional correspondence that is free from grammatical and spelling errors.
  • Service Oriented Interacts professionally with leaders, clients, vendors and team members. Promptly responds to requests with accuracy and a courteous demeanor.
  • Team Player Works as a competent member of the team, willing to provide back-up support for others.
  • Computer/Technical Savvy Is proficient in using standard office equipment. Demonstrates advanced proficiency by adapting to new technology and easily acquiring new technical skills.
  • Judgement Exhibits sound judgement and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person when necessary.
  • Initiative Works effectively while asking for direction when needed.


We offer a variety of benefits and perks for employees and their family, with the freedom to choose the plans that best fit their everyday life.

  • Medical, Dental and Vision Insurance
  • Flexible Spending Account
  • 401(k) Retirement Plan with Employer Matching
  • Supplemental Insurance
  • Employee Purchase Discount Program and Pro Deals
  • Company Celebrations and Social Hours
  • Vendor & Service Clinics
  • Professional Growth & Development Opportunities

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Jenson USA

We Keep You Pedaling