BCycle Technician

Trek Bicycle

Nashville, TN, USA

Full time

Mechanic

Apr 29

Position Summary:

BCycle is looking for energetic, self-motivated Service Technician to join the team at Nashville BCycle. The Nashville BCycle Service Technician will be a dependable, hardworking team member who enjoys the challenge of a dynamic environment, is adaptable, and works well with a variety of people. This role is a public face of BCycle in the field; therefore, a positive and friendly attitude is an absolute necessity! As employees of Trek Bicycle, an awesome place to work, Nashville BCycle team members are eligible for Trek employee product discounts.

Responsibilities:

  • Work under the direction of the Operations Manager and General Manager to ensure a safe and reliable electric bike share service:
  • Station and dock mechanical and technical performance
  • Station power management
  • Bike fleet power management and maintenance
  • Bike station rebalancing
  • Station and bike cleanliness
  • Customer service & special event support
  • Support station installation and removal process
  • Coordinate with customer service and operation feedback to serve the needs of customers
  • Utilize system software and operations ticketing system to support operational excellence

Requirements:

  • Excellent organization, written and verbal communication skills; ability to follow direction, exercise good judgement, and meet deadlines.
  • Ability to understand technical aspects of bicycle maintenance, technical product and software troubleshooting, and proficiency working with software-based tools and platforms to organize and manage work.  
  • Valid driver license and clean driving record (no major violations in past 5 years; no more than 2 minor in past 3 years).
  • Job may require hours that exceed 8 hours per day and/or 40 hours per week. Evening, weekend, and holiday availability and flexible scheduling
  • Requires stooping, reaching, biking, and lifting of 60+ pounds.
  • Small team skills and a willingness to have fun while completing the goals are a must!

Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish the needs of Nashville BCycle.

Preferred Qualifications

Direct experience working in bike share / micro mobility operations 

Familiarity with Bosch Ebike Systems and tech certified or willing to learn about electric systems.

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Trek Bicycle

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