E-Bike Service Tech Rep (So. CA territory)

Giant Bicycle Inc.

Newbury Park, CA

Full time


Apr 14

POSITION:             E-bike Service Tech Representative

REPORTS TO:       E-Bike Business Manager

Job Summary:  The E-bike Service Tech Representative is responsible for actions (E-bike service at our best retailers, demo experiences, education, storytelling, and some sales) that attract/drive consumers and retailers to purchase products and services from our E-bike brand portfolio. The E-bike Service Tech Representative will collaborate with the E-bike Business Manager, US Service Supervisor, Regional Sales Managers, Account Executives, Retail Services Executive, Key Retailers and regional Ambassadors in developing an engagement plan which maximizes service/sales results and quality experiences for riders and retailers. You are a key field agent that is ultimately focused on the sales and service development of E-bikes within our retail network and consumers. 

Essential Duties and Responsibilities:

Sales and Service Market Development:

* Implement a services cafeteria plan while visiting and interacting with Giant/Liv Retailers and Consumers. Providing both for profit and warranty services, implementing service training, and improving the service outlook for retailers and consumers alike

* Implement experiences and storytelling to strengthen and support key retailers which are identified by the team to create the greatest E-bike service/sales impact

* Plan, execute and promote key regional events and demos to generate product sales by selling local retailer E-bike inventory and/or E-comm inventory

* Train retailers on Giant USA bicycle and gear brands by conducting retail training sessions in key markets

* Provide timely input on key E-bike market development opportunities, E-bike cycling trends, and consumer E-bike buying behavior

Service Platform Development:

* Collaborate with E-bike Business Manager, the US Service Supervisor, and Regional Sales Managers to identify potential service opportunities in key markets to drive E-bike experience selling - test it, buy it, service it!

* Provide training and tips on how to service, assemble, and maintain E-bike demo bikes focused on safety & features; help our retailers service and sell our brands

* Conduct comprehensive bike set up clinics for retail staff focused on proper bike fit and E-bike set up to help our retailers sell more product

* Provide best practice service and sales techniques for retailers to improve service outcomes, increase demo traffic, initiate bicycle sales and add-on opportunities, and improve just in time service options

* Collaborate with our retailers to improve the quality of E-bike service and sales events by inviting local companies, ambassadors, and key guests

Vehicle Maintenance and Transportation:

* Drive dedicated vehicle to events safely and in a timely manner to attract riders to our brand with this rolling development center

* Perform all necessary security precautions with vehicle and products

* Perform daily maintenance and safety checks dedicated to this company vehicle

* Wash truck and vehicle prior to event set-up with the intention of driving consumers to our brand

* Keep up-to-date inventory of items carried in the vehicle as this inventory is your key tool to sell our brands

* Maintain a clean and organized demo space both on the road and in the Giant office

* Conform to federal HOS laws including maintaining a log book and observing work/rest requirements

Sports Marketing and Events:

 * Assemble and maintain fleet of bikes

* Maintain bike fleet maintenance log

* Maintaining high standards of organization and personal appearance

* Coordinate logistics of event including applications, permits and fees

* Set-up and tear-down event activation assets


  • 3+ years’ experience in bicycle industry including sales & bicycle mechanic experience, E-bike knowledge and experience a huge plus
  • A clean driving record with no history of DUI
  • Comfortable with travel and time away from home
  • Strong organization and prioritization skills; proven ability to work cross-functionally to accomplish objectives
  • Ability to work independently as well as the ability to thrive in a team environment
  • Ability to quickly solve multiple problems on-site without becoming flustered
  • Strong oral and written communication skills
  • Advanced bicycle handling skills
  • Able to lift up to 100lbs

 Travel:   Domestic 75%-85% (Southern CA, Venture County / South)


Apply for this position Back to job

You must be logged in to to apply to this job.


Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information


View resume