Head Mechanic MTB

Worldwide Cyclery

Thousand Oaks, CA, USA

Full time

Mar 9

This job is no longer accepting applications.

Role Description

We are one of the fastest growing e-commerce companies in the bike industry. Are you ready to work hard and have a blast doing it?!? If so, we are seeking an experienced bike mechanic that is specifically familiar with high-end mountain bikes...the best of the best!

  • Owns the service experience/department by providing excellent service, controlling schedule based on customer intake, and maintaining incredible attention to detail.
  • Our customers are our life! So, we treat them like friends and family. “We are their best friend/cousin who knows everything about mountain bikes.”

Position Responsibilities:

  • Daily participation in a proactive team environment that involves a “continuous improvement” approach in everything we do.
  • Inspecting and tuning mountain bikes to a high standard.
  • Cleaning frames, wheels and small components to company standards.
  • Demonstrating proficiency with our computer systems and software.
  • In addition to on-the-job training, the employee is encouraged to use, enjoy and better understand our products outside of work. Get out and ride!

Position Requirements:

  • Customer-centric
  • Positive attitude and self-motivated
  • Willingness to do "whatever it takes"
  • Repairs on high-end mountain bike and components
  • Building new bikes for the customer, and the sales floor
  • Continuous training on proper techniques and methods
  • Providing our customers a high level of customer service
  • 2-4 years experience is preferred.
  • Disc brake set up
  • Derailleur setup and adjustment
  • Understanding of bicycle suspension
  • Wheel truing
  • Understanding of bicycle fit
  • Proficiency with computer programs
  • General computer, email, word processing, and internet skills
  • Customer Service, Love of Bikes, Embodies the Culture of Mountain Biking, Extensive Mountain Bike Product Knowledge, Quality Focus, Problem Solving, Bike Industry Knowledge, Listening, Phone Skills, Analyzing Information, Multi-tasking.

Not Required, But Highly Preferred:

Proficiency in the following software: Lightspeed, Zendesk, ShipStation, ChannelAdvisor, Proficiency in Google Drive

**TO BE CONSIDERED FOR THIS POSITION, ALL APPLICANTS MUST FILL OUT AN APPLICATION THROUGH OUR WEBSITE.** https://www.worldwidecyclery.com/pages/were-hiring**

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Worldwide Cyclery

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