Head Mechanic MTB

Role Description

We are one of the fastest growing e-commerce companies in the bike industry. Are you ready to work hard and have a blast doing it?!? If so, we are seeking an experienced bike mechanic that is specifically familiar with high-end mountain bikes...the best of the best!

• Owns the service experience/department by providing excellent service, controlling schedule based on customer intake, and maintaining incredible attention to detail.
• Our customers are our life! So, we treat them like friends and family. “We are their best friend/cousin who knows everything about mountain bikes.”

Position Responsibilities:

• Daily participation in a proactive team environment that involves a “continuous improvement” approach in everything we do.
• Inspecting and tuning mountain bikes to a high standard.
• Cleaning frames, wheels and small components to company standards.
• Demonstrating proficiency with our computer systems and software.
• In addition to on-the-job training, the employee is encouraged to use, enjoy and better understand our products outside of work. Get out and ride!

Position Requirements:

• Customer-centric
• Positive attitude and self-motivated
• Willingness to do "whatever it takes"
• Repairs on high-end mountain bike and components
• Building new bikes for the customer, and the sales floor
• Continuous training on proper techniques and methods
• Providing our customers a high level of customer service
• 2-4 years experience is preferred.
• Disc brake set up
• Derailleur setup and adjustment
• Understanding of bicycle suspension
• Wheel truing
• Understanding of bicycle fit
• Proficiency with computer programs
• General computer, email, word processing, and internet skills
• Customer Service, Love of Bikes, Embodies the Culture of Mountain Biking, Extensive Mountain Bike Product Knowledge, Quality Focus, Problem Solving, Bike Industry Knowledge, Listening, Phone Skills, Analyzing Information, Multi-tasking.

Not Required, But Highly Preferred:

Proficiency in the following software: Lightspeed, Zendesk, ShipStation, ChannelAdvisor, Proficiency in Google Drive

**TO BE CONSIDERED FOR THIS POSITION, ALL APPLICANTS MUST FILL OUT AN APPLICATION THROUGH OUR WEBSITE.** https://www.worldwidecyclery.com/pages/were-hiring**