eCommerce Customer Care

Trek Bikes

Waterloo, WI, USA

Full time

Mar 2

This job is no longer accepting applications.

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Apply for eCommerce Customer Care at here.

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A bit about us: Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Position Description: Trek customer care team is looking for a hardworking, positive person who loves both bikes AND people. This position will be working with our customers as well as our independent bicycle retailers. The ideal candidate will demonstrate strong communication skills through phone, email and live chat. Shop experience a plus, bike knowledge a must.

Position Responsibilities

  • Answer customer inquiries via email, phone or live chat.
  • Communication with our retailers regarding questions and standard methodologies.
  • Engage in continuous improvement and seek to contribute to Trek and our customers
  • Acts as a resource for customers and retailers in regards to product and technical questions
  • Communicate with Product Managers to understand new and changing products.
  • Provide continual feedback to product managers regarding customer experiences.
  • Utilize databases and resources to research and resolve consumer inquiries.
  • Participates in and volunteers for Trek advocacy events and charity rides.

Position Requirements:

  • Comfortable working in multiple computer environments.
  • Quick thinking and can multi-task.
  • Sense of urgency.
  • Strong desire to be a contributing member of an outstanding customer service organization within the bicycle industry.
  • Bicycle retail shop experience preferred.
  • Good bicycle mechanic skills.
  • Must be a phenomenal communicator – verbal and written.
  • Excellent customer service skills.
  • Must be able to build and maintain relationships in a relationship-based customer care environment.
  • Ability to work evenings and weekends.

Trek Benefits:

Flexible and fun company culture

Competitive health care

PPO & HDHP medical plan options, Dental insurance, Vision insurance

Flexible Spending Accounts (FSA)

Free life insurance & optional term life insurance

Competitive vacation package

401(k) with match and Employee Stock Ownership Plans (ESOP)

12 weeks of maternity leave with 100% pay

Flexible holiday schedule – 10 company holidays

Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)

Employee discounts on all product

Deep partner retail discounts

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Trek Bikes

Ride bikes. Have fun. Feel good.