Kona Bike Shop Manager

Kona Bicycles


Full time

Nov 24

Kona Bikes is hiring a shop manager for our flagship store, The Kona Bike Shop, located in beautiful downtown Bellingham, Washington. This is a rare opportunity to help an established brand create the ultimate bike shop experience. Our goal is to be a community hub that provides top-notch service and sales across the cycling disciplines that have defined Kona for 33 years. We are the company that brought you mountain biking before it was cool, hardtails before they were trendy, and gravel bikes before “gravel” was a category. 

The Kona Bike Shop Manager will live and breathe our past and present while steering the shop into the future of all things awesome on bikes. Our focus is on the spirit of adventure whether that’s an all-day epic on your mountain bike, or a creative commute to the grocery store. Bikes are fun, and fun is in our DNA.

The Shop Manager will oversee all daily operations surrounding sales, service and facility maintenance. 

They will steer the shop employees to lead with exceptional customer service, encourage them to give helpful advice on local rides and community cycling events.

They will ensure a fun and creative work environment is paramount and that every person who walks through the front doors will have a great experience, whether they’re buying a bottle of chain lube or a brand-new bike. 

They will have a vast knowledge of our entire lineup of bikes: everything from kid’s bikes, commuters, electric bikes, gravel, and mountain bikes. Every bike is awesome, and every rider deserves the same amount of knowledge and understanding of the bike they’re riding. 

Other tasks:

Facilitate in-store events (classes, workshops, group rides, etc.)

Ensure on-time delivery of bikes being built and/or serviced

Maintain inventory of bikes and accessories

Manage all shop employees and ensure they are happy with their jobs

Create and implement all employee scheduling

Conduct annual reviews of all shop employees

Work directly with Kona USA to help promote relevant bike models and marketing materials

We offer a good living wage, excellent benefits, paid vacation, a staff bike, and time to ride your staff bike. We are looking for someone motivated to dig in and do big work to redefine the shop experience. We are looking for your big ideas to help us make cool things happen in this 6,000 sq ft space. Are you creative and ready to get to work? Great! We’d love you to shoot us an email with the answers to the following questions and your resume to jobs@konaworld.com


What does your dream shop setting feel and look like?

What makes for a GREAT shop experience for employees and customers?

What kind of events should be hosted by a bike shop?

What sets Kona apart from other bike brands?

What makes you a great manager?

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