Floor Lead

Rapha

CA, USA

Full time

Nov 8

SAN FRANCISCO CLUBHOUSE

Rapha Clubhouses are inspiring meeting places for cyclists and fans of the sport. Inside you’ll find a retail space stocked with the latest Rapha products, a café serving fine coffee and food, as well as an extensive programme of live racing, rides and events. Also home to the local chapter of the Rapha Cycling Club, our Clubhouses can be found in vibrant cycling cities around the world.

The Clubhouse Floor Lead is the embodiment of Rapha’s core values and supports the Clubhouse management team in their absence.They have the ability to prioritise and always have one eye on the retail floor. A people person, the Floor Lead will learn to uncover all the customers' needs through conversation, and by using their Rapha product knowledge and retail experience will build the perfect Rapha solution.

THE ROLE:

  • Ensure seamless execution of the Rapha experience by leading the team to engage, develop and maintain relationships with all store visitors.
  • Lead by example and inspire the team to effectively uncover the customer’s needs and present appropriate solutions.
  • Assist with the Clubhouse’s staff schedules when the Clubhouse Manager is away.
  • Use best judgement to make decisions as necessary in absence of Clubhouse leadership team.
  • Coach team members on Rapha culture and provide effective feedback on individual performance, celebrate success and highlight areas for development.
  • Provide expert Rapha product knowledge to support team development.
  • Communicate positively about the brand at all times
  • Maintain the highest visual merchandising and house-keeping standards.

THE CANDIDATE:

The ideal candidate will have the following skills and qualities:

  • Experience in a luxury retail environment.
  • A passion for delivering legendary customer experiences.
  • Ability to demonstrate excellent leadership skills and flexibility to change.
  • A proven track record of delivering results and the drive to exceed expectations.
  • Strong people skills – a good communicator, approachable and engaging.
  • Ability to prioritise and demonstrate initiative.
  • A passion for road cycling or a strong affinity with active sports is desirable 

 

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Rapha

To make cycling the most popular sport in the world.

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