Customer Service Specialist - CANADA

Orbea USA

Boulder, CO, USA

Full time

$40-55k (annually)

Nov 4

Job Summary:

Orbea USA  is looking for a motivated, knowledgeable, passionate, and kind individual to be a valuable resource for our bicycle dealers and users, and an integral part of our sales and service team. The position is full-time Monday through Friday, will report directly to the Customer Service Manager, and will work closely with the rest of the Sales and Service team (in U.S, Canada, and Spain), After Sales, Accounting, and the Operations Manager.

Responsibilities:

  • Be the main point of contact inside the Orbea USA office for bicycle shop owners and employees in Canada with effective phone and email conversation.
  • Work with the outside sales team to promote relationships between Orbea and our dealer network in Canada.
  • Collaborate with the sales and service team to provide solutions according to defined procedures, and resolve unique issues with rider-focused solutions.
  • Process orders, navigate databases, and pull and manage data for the sales and service team as well as dealers.
  • Assist users with product, technical, and order inquiries through effective phone and email conversation.
  • Take on additional tasks within your area of expertise as necessary as we grow as a company.

Qualifications / Skills:

  • Anglais et Français courant 
  • Disposant d’une expérience en service client ou gestion de compte client.
  • Expérience dans la relation client et capacité à créer un rapport de confiance sur le long terme.
  • Maîtrise de l’outil  informatique et capacité à utiliser des programmes tels que Google Drive and Excel.
  • Motivé et d’une attitude positive, ayant une faculté à résoudre les problèmes et souhaitant apprendre.
  • Organisé, consciencieux et capable de répondre aux objectifs en temps et en heure.
  • Capacité d’identifier les problèmes et de les rapporter de manière claire et précise.
  • Désireux d’apporter des solutions et capacité d’appréhender les projets dans leur globalité.
  • Passionné par le cyclisme, avoir une expérience dans l’industrie du cyclisme est préférable et une expérience en magasin est un plus

Working Environment:

Position will be based out of our new U.S. office in Boulder, CO, and will receive full-time benefits. 

Office dogs may apply for part time positions as well. 



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Orbea USA

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