Store Associate I (Part-Time or Full-Time)

Jenson USA

Corona, CA, USA

Full time

Oct 6

Store Associate I | Job Description 

 

Reports To: Retail Assistant Manager

Hours Required: Full Time or Part Time

Department: Retail

Location: Corona Retail Store

 

Jenson USA is an e-commerce cycling retail business. Our purpose is to inspire people to Ride, Experience, and Explore.

We bring our culture to life through our values.

We are focused on a vision to “grow” beyond our limitations.


Summary

Our Retail Team is a primary link between Jenson USA and our customers. Applicants for this position should have a strong interest and passion for bicycles, as well as prior sales experience inside the bicycle or lifestyle industry or expertise from a similar industry that can be applied to the bicycle industry. Ideal candidates will have experience and training in suggestive selling and solution-based selling, and be adept at fostering ongoing relationships with customers. Jenson USA maintains retail-focused operating hours; Saturday/Sunday work may be regularly scheduled.


Essential Duties and Responsibilities

·     Provides Jenson USA customers with exceptional customer service through selling product and meeting customer needs (Core Value#1 “Customers are Everything. Show them the love!”).

·      Demonstrates a true passion for cycling and stay informed on the latest cycling products, technology, and market trends.

·      Problem solves customer inquiries by investigating problems, developing solutions, ensuring customer satisfaction.

·      Answers incoming customer inquiries through chat, email, and phone.

·      Possesses the skills to assist customers with basic level technical capabilities (flat tire repair, operate quick release, etc.).

·      Oversees day to day operations of the Corona store.

·      Ensures a clean and inviting shopping experience for Corona store customers.

·      Assists in the coordination of store marketing events.

·      Ability to lift, push, and pull up to 50 pounds.

·      Ability to work an 8-hour shift on feet.

·      Other duties and special projects as the business needs require.


Qualifications                     

·      High School Diploma or GED equivalent

·      Cycling background and passion

·      Strong verbal and written communication skills

·      Energetic, enthusiastic, positive attitude, and committed

·      Tech savvy skills include Microsoft Office and POS system

·      The ability to work under pressure

·      Results oriented with the ability to prioritize and handle multiple tasks


Preferred Qualifications           

·      1-2 years of sales experience

·      Bicycle Mechanic trade school

·      Prior Bike Shop Experience

 

Skills/Abilities

·      Adaptability - Demonstrates flexibility with change.

·      Organization – Effectively manages time and the workspace. Balances conflicting priorities to manage workflow, ensure completion of essential projects and meets critical deadlines.

·      Proactive Anticipation of Needs – Addresses problems and acts to prevent them. Utilizes analytical skills and broad understanding of the business to effectively interpret needs.

·      Communication – Listens to understand the needs; speaks with confidence using clear and concise language, produces well thought-out professional correspondence that is free from grammatical and spelling errors.

·      Service Oriented – Interacts professionally with leaders, clients, vendors and team members. Promptly responds to requests with accuracy and a courteous demeanor.

·      Team Player – Works as a competent member of the team, willing to provide back-up support for others.

·      Computer/Technical Savvy – Is proficient in using standard office equipment. Demonstrates advanced proficiency by adapting to new technology and easily acquiring new technical skills.

·      Judgement – Exhibits sound judgement and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person when necessary. 

·      Initiative – Works effectively while asking for direction when needed.

 

Compensation

·      The Retail Sales Associate I position starts at $16.00 plus commission

 

Benefits

We offer a variety of benefits and perks for employees and their family, with the freedom to choose the plans that best fit their everyday life.

·      Medical, Dental and Vision Insurance (Full-Time)

·      Flexible Spending Account (Full-Time)

·      401(k) Retirement Plan with Employer Matching (Full-Time)

·      Supplemental Insurance (Full-Time)

·      Employee Purchase Discount Program and Pro Deals

·      Company Celebrations and Social Hours

·      Vendor & Service Clinics

·      Professional Growth & Development Opportunities


Rev.  10062021

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Jenson USA

We Keep You Pedaling

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