ASSOCIATE BUSINESS ANALYST (INFORMATION TECHNOLOGY - PLM)
Partner with business stakeholders as part of a global, problem-solving PLM (Product Lifecycle Management) team to continuously improve SRAM’s creation and management of product data through the development and implementation of holistic business process improvements, in an enterprise software environment. Working together with those stakeholders in an empowering environment, you will make lasting improvements to teams’ performances and realize their most important goals.
- Participate with global teammates in discovery sessions to uncover current-state processes, use-cases, and functional requirements
- Ideate and define actionable functional specifications for projects by analyzing use-cases, business requirements, data, and documents
- Ensure the support and training of PLM users across all SRAM locations through the development, maintenance, and delivery of learning materials
- Resolve PLM helpdesk tickets and support inquiries in a timely manner, with critical analysis of tool, process, and/or learning program to avoid future support inquiries
- BS in engineering (or applied science discipline) or equivalent experience demonstrating critical-thinking and problem-solving skills.
- Basic comprehension of enterprise software development life cycle (including process requirements, design, development, testing and release management) to facilitate business processes.
- Able to leverage proven team techniques to analyze operational problems, ideate solutions to those problems, and clearly explain those solutions to the business.
- Strong inter-personal and communication skills to form trusting relationships with functional stakeholders.
- Highly organized and self-motivated.
- Able to mine and analyze business data through SQL queries (preferred).
- Conceptual understanding how PLM enterprise solutions facilitate business processes (preferred).
- Ability to travel, both domestically and internationally, up to 20% to other SRAM sites.
SRAM, LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 3,000+ employees, 20+ locations and 9+ countries. SRAM is proud to be an equal opportunity employer.
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