Technical Support and Warranty Representative

Full Speed Ahead

Mukilteo, WA, USA

Full time

Customer Relations

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Sep 8

Full Speed Ahead (FSA) is hiring for a Tech position in Mukilteo, WA. We are looking for someone with GREAT customer service skills and professional behavior that has 3 to 5 years of bicycle mechanic experience. The position is not remote and requires you to work in office full time in Mukilteo, WA. 

Our Ideal candidate will:

-Be friendly and well spoken

-Be passionate about bicycles

-Enjoys delivering great customer service

-Have 3-5 years of experience as a bicycle mechanic

FSA’s Tech department employs experienced bicycle mechanics to support a broad scope of duties within the company. As a Tech Team member, you will communicate with customers on warranty and technical support issues via phone and email as well as work closely with sales and marketing teams. Additional responsibilities include quality control and opportunities to participate in product development, trade shows, and events.

FSA is a global company offering a competitive compensation and benefits package including company sponsored medical and dental insurance, 401K and inclusion in monthly sales bonus program. Compensation starting at $39,000 or more based off experience.

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