eCommerce Operations Manager

Signa Sports United, North America Bike

Salt Lake City, UT, USA Remote

Full time



Jul 7

SIGNA Sports United (SSU) North American Holding is firmly in growth mode. In 2021, SSU entered the US market with the acquisitions of Tennis Express and Midwest Sports, two of the largest tennis platforms in the US. In December 2021, SIGNA Sports United successfully floated on to the New York Stock exchange and is now a publicly traded Company.  In February 2022, we hired a seasoned industry leader and entrepreneur to lead the acceleration of our bike operations. Our growth has been propelled by acquiring new Brands in leading sports businesses and scaling our current portfolio through our end-to-end e-commerce as-a-service solutions, connecting & enabling offline specialist retailers, and integrating with digital sports communities. Our tennis and bike teams along with the support of our Holding group, made up of Finance, Technology, and Human Resources, are leading SSU’s growth in the US.

Our North American Bike business is united by passion, and not just our passion for riding. It’s a passion for our riders, for our people, and for growth. We love to innovate, give our teams the space to do what they love and the support to do it well. As bike passionistas, we believe our mission can and should be an adventure. Join our dynamic team, chart your journey, and leave your mark! As part of our team, you will get to live your passion.

Job Description

As part of the Operations team, our Manager of eCommerce Operations will be responsible for driving operational excellence in our eCommerce bike business. This role will effectively serve as a product manager for our websites. Managing integrations and future site functionality will be a critical responsibility for this role. Product catalog management, site and product-level performance monitoring, pricing actions, backend systems integrations, data flows that interact with Shopify, and QA/QC for functionality for our website will all be part of day-to-day eCommerce operations. This role will work cross-functionally with our operations, marketing, and rider experience teams.


  • Partner with internal teams and third-party service providers to implement creative offerings that differentiate how we sell our product
  • Manage the overall user experience, including site navigation, product taxonomy, and content placement in conjunction with the Marketing team
  • Play a key role in our go-to-market strategy and maintain a close relationship with the brand management team, representing the digital consumer and eCommerce efforts in the process
  • Project manage website configurations and backend systems development as our Shopify eCommerce platform interfaces with different internal and external parties
  • Report on both site-level and product-level performance and provide insights and recommendations to senior management team on how to further maximize results for our eCommerce business
  • Own data flows that are consumed by third parties and internal stakeholders (fulfillment, marketing, operations, customer support, sales)
  • Configure and test payment gateways and methods as we expand the scope of how customers are able to transact on our websites
  • Control shipping and sales tax rules to ensure correct calculation for customers at checkout and in order data
  • Interface with warehouse and bike operations teams frequently to confirm websites accurately understand available-to-sell inventory levels
  • Own transaction functionality on the site and ensure a frictionless customer experience while anticipating the difficult customer use cases – warranties, returns, refunds, mixed cart orders, incorrect ship to addresses, etc.
  • Untangle currency complexities as we navigate selling into different countries beyond the United States
  • Deliver well-structured, executive-level communications and presentations to gain buy-in and drive action on key ecommerce operations initiatives
  • Interface with development team to align our web experiences with the broader North American market strategy
  • Serve as a key point of contact for our Rider Experience team regarding issue resolution or escalation of customer site issues



  • 4+ years of previous retail operations, including managing third party providers, minimum 2 years working in eCommerce space specific to bike retail
  • Possess an affinity for the customer and a desire to provide the best customer experience.
  • Bachelor’s degree in business related fields.
  • Ability to work collaboratively and cross functionally in a fast-paced environment where the ability to influence and build relationships is critical
  • Experience in reading and understanding data and translating it to actionable items
  • Strong business acumen and ability to analyze business trends and results, and to resolve complex situations
  • Excellent written and verbal communication and presentation skills
  • Strong project management skills and experience working with teams across different functions in a sprint format
  • Extremely organized, with strong time management skills and ability to multi-task
  • Self-starter that can effectively manage time with little supervision; quick learner with strong problem-solving skills and a natural talent for process improvement.
  • Effective relationship-building skills, ability to cultivate strong partnerships across division partners

Additional Information

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

We at SIGNA Sports United believe that our team-spirit burns brightest when we're together. We also believe in flexible working models. As such, we provide a place for you to come, work and collaborate in any of our offices in the country you are employed in. And of course, you can work from home if needed.

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Signa Sports United, North America Bike

As bike passionistas, we believe our mission can and should be an adventure.