Gear Advisor Pro

Jenson USA

Riverside, CA, USA Remote

Full time

Jun 10

Summary:

The Gear Advisor Pro builds strong relationships with customers by providing solutions through consultative selling. This role is the primary link between Jenson USA and its customers.

Essential Responsibilities

  • Shows our customer the love at every opportunity!
  • Achieves the department’s goals through individual accountability and collaboration with team members, demonstrating a highly motivated attitude.  
  • Remains knowledgeable and up-to-date on industry changes, new products, and trends.
  • Uses sound judgment in competitive situations to gain market share.
  • Remains accessible in the phone queue, responding to incoming calls to promote sales.
  • Manages live chat to promote sales.
  • Builds an immediate rapport with customers via phone, chat, email and text.
  • Engages with and advises customers to determine the gear (product) that best meets the customer’s needs.
  • Develops long-term relationships with customers through follow-up on current and past orders. Anticipates customer’s needs and identifies opportunities for up- and cross-selling.
  • Keeps detailed notes of customer interactions to ensure appropriate follow-up and follow-through.
  • Responds to customers' technical and compatibility questions.
  • Resolves order and inventory problems by investigating data and history, identifying alternate means for filling orders, and notifying managers and customers of resolutions.
  • Resolves escalated issues via telephone, email, and chat in a way that builds trust.
  • Collaborates with the team to achieve monthly, quarterly, and annual sales goals. 
  • Supports team members in the achievement of individual and team goals.
  • Provides guidance and instruction to employees with less bicycle expertise.

Qualifications

The successful candidate should have a strong interest and passion for bicycles, as well as prior sales experience inside the bicycle or lifestyle industry, or expertise from a similar industry that can be applied to the bicycle industry.

  • High school diploma, or GED equivalent.
  • A minimum of 3 years of industry or bike shop experience and demonstrated sales experience.
  • Self-directed.
  • Highly motivated sales attitude.
  • Exceptional collaborative and team-building skills.
  • Strong critical thinking and problem-solving skills.
  • Strong written and verbal communication skills.
  • Proficient with Microsoft Office. Computer literate to use or learn other software programs.
  • Remote options are available for CA and OR residents only.

Desired Knowledge and Skills:

  • Extensive knowledge of Road and Mountain Bikes.
  • A college degree in a related field.

 Skills/Abilities We Look For

  • Adaptability- demonstrates flexibility with change.
  • Organization- effectively balances conflicting priorities to manage workflow, ensure completion of essential projects and meets critical deadlines.
  • Proactive Anticipation of Needs- utilizes analytical skills and broad understanding of the business to effectively address problems and act to prevent them. 
  • Communication- listens to understand the needs; speaks with confidence using clear and concise language, produces well-thought-out professional correspondence that is free from grammatical and spelling errors.
  • Service-Oriented- interacts professionally with leaders, customers, vendors, and team members. Promptly responds to requests with accuracy and a courteous demeanor.
  • Team Player- works as a competent member of the team, willing to support others.
  • Computer Familiarity- proficient in using standard office equipment. Demonstrates advanced proficiency by adapting to new technology and easily acquiring new technical skills.
  • Judgment- exhibits sound judgment and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person when necessary. 
  • Initiative- works effectively while asking for direction when needed.

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